Returns & Exchanges

At Padre Coffee, we want you to enjoy every brew, but due to the perishable nature of coffee beans, we can only accept returns on equipment and accessories. If you receive a faulty item or the wrong roast, please contact our team within 14 days of delivery for a replacement or refund.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging, and was purchased within the last 14 days; please note that roasted coffee beans cannot be returned unless defective.

• 2.
  Contact Our Team

  Email our support team with your order number and a brief explanation of the issue, including photos if the item arrived damaged during transit.

• 3.
  Pack and Ship

  Once approved, securely package your item and send it back to our roastery using the provided return label or a tracked shipping service.

• 4.
  Receive Refund or Exchange

  After we inspect your returned item, we will process your refund to the original payment method or dispatch your replacement within 3-5 business days.